We make every effort to get all orders packaged and shipped shortly after they have been placed. Occasionally there will be shipping delays due to circumstances out of our control. In the event of such delays we will do our best to communicate with you when you should receive your order. If you have placed an order that is extremely time sensitive (birthday, holiday, etc...) please call us and we will do whatever we can to get the order to you on time...we've got your back!
Our products are supposed to bring you joy and make you happy so if they don't for any reason we need to know about it. Returns are always free here at Chappy Happy and we will work with you to make sure that you are happy with your purchase. To initiate a return please have your order number handy and contact us at firstname.lastname@example.org or 855-242-7791. Let us know the reason for the return, whether you would like an exchange or a refund.